Change is often the only constant in the lives of today's workers and leaders. Managing it, anticipating it and responding to it consume many hours of our time. This program is designed to help participants gain an understanding of their own perceptions regarding change and learn how resistance to change dissipates energy in organizations. Basic change process theories are explored and participants are provided with a model to manage their own response to change.
Less than 10% of communication is verbal! It behooves all of us to become masters of all methods of communication from listening to body language. This program provides a great starting point to exploring the topic of communication styles. After completing this program participants will:
Many organizations are experiencing special challenges with today's new generation of workers. The shift in value systems, work ethic and the increased complexity of life in general present dilemmas for leaders and others who are called upon to manage, train, or mentor employees. This course provides insight as well as techniques that will be especially helpful for managers who must establish relationships with their staff that motivate, guide and develop.
The purpose of this interactive, intensive, self exploration program is to provide useful tools for participants to use in improving life and career decision making. The program challenges participants to:
Participants gain an understanding of their own perceptions regarding change and learn how resistance to change dissipates energy in organizations. Basic change process theories are explored in this module. Lastly, participants explore the impact change has on them personally while they are also managing change within their organization. Leaders will leave this program with a simple model for addressing change related issues with their staff.
Mentoring programs, whether formal or informal can be a valuable employee development and retention tool. Leaders will learn the essential components for a successful mentoring program and gain an understanding of how to maximize mentoring as a development tool for both mentees and mentors. A well-tested model will be explored and will provide a template for application in the work environment.
Teams are an effective, efficient way to maximize the abilities of people at work, reduce layers of management and provide better customer service. It is important to understand that teams do not evolve naturally, but, like a sports team, must be carefully constructed, clearly directed, given proper growing conditions and appropriate reward structures. Many of today's organizations that are transitioning to teams unintentionally omit one of these key components. This program examines the necessity of and potential pitfalls avoided with each of these critical aspects of teaming.
The increase in workplace violence incidents is cause for concern for leaders and staff alike. Identifying behaviors that interfere with maintaining an environment of teamwork, cooperation and worker safety and addressing them before they lead to violent incidents will be the main goals of this program. Participants will be given basic tips to enhance their ability to address inappropriate behaviors effectively. Specific attention will be paid to behaviors that should be avoided as well. The program provides an opportunity to review and discuss organizational policy regarding workplace violence.