Organizations that have operated in a team based environment will appreciate the results oriented nature of this course. This program systematizes conflict management skills for workers who have served as informal resources to their peers in conflict situations. The organization benefits by having a cadre of people who purposefully and consistently apply the same skills toward the resolution of workplace conflict.
Audience: Highly regarded, informal leaders who are considered “natural” conflict management resources.
Handling disagreements constructively is an essential leadership skill as well as an integral component of personal and organizational effectiveness. This full day course will give participants three key tools to help them surface, manage and resolve conflict. They will also learn how to identify major conflict management styles and to pinpoint their individual conflict management profile. Special attention will be paid to isolating and addressing conflict avoidant and passive aggressive behaviors.
A 4 hour workshop that introduces participants to major conflict management styles, guides them in identifying their own conflict management style and develops methods to handle conflict more effectively.
This sequel to Positive Conflict builds on the skills acquired in the first session. Ideally taken at least 3 months later, the program focuses on more complex skills and introduces a behavior management model that is proven to help people manage conflict more effectively.
Many team leaders take on their roles because they are valued technical experts. Rarely are they given tools to leverage their skills while also serving in a leadership position. This full day workshop provides practical tips to team leaders in delegation, coaching, and providing meaningful feedback.